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IMPORTANT: We have migrated to a new customer service portal.

We're thrilled to introduce you to our new VidyoCloud Self-Service Portal.


To access the VidyoCloud Self-Service Portal, go to support.vidyocloud.com and then click either ‘SUBMIT A TICKET’ or ‘MY ACTIVITIES’, both of which you'll find at the top of the page.

  • You must be a registered user and you must sign in to access the new features – by now you should have received your activation link.
  • Activation emails will be coming any moment from our single sign on provider – OKTA.
  • Please note that another method to submit a ticket is to simply email support@vidyocloud.comor apisupport@vidyo.com for API direct items - be mindful that cc’ing support@vidyocloud.com will generate a new ticket.
  • Existing tickets in this service portal will remain until they complete their lifecycle and your access is still in place to view them.


Here are some of the key features that we bet you'll love:

  • One Destination for Support
Once you've logged in to our new Portal, you can access the Help Center library, manage your ticket submissions, or talk to a Support agent. You'll never have to go anywhere else to get the support you need.
  • Easy Ticket Submission
If you've already spent time trying to solve a problem, you don't want to spend even more time filling out forms to get help for that problem. Our new Portal saves you time and reduces your stress by offering user-friendly ticket wizards and content suggestions. You'll be able to quickly submit your tickets and promptly get back to business. 
  • Convenient Chat Functionality
Our Self-Service Portal offers a new way for you to engage with a Vidyo Support agent: by chatting. With chat, you can get real-time personal service from your Support agent without being stuck on your phone.
  • Available Anywhere, Any Time
Because problems don't always occur during normal business hours or only when you're sitting in front of your computer, we made our Portal available for your use at any time, on any browser, and on any mobile device.
  • Rate Us
Delighted with the service you received from Vidyo? Let us know! Find an error in one of our FAQs? Let us know! The Self-Service Portal lets you conveniently provide instant feedback on your satisfaction level.

 

If for any reason you are unable to login to the new portal, please read this article: https://support.vidyocloud.com/hc/en-us/articles/230483827-How-do-I-reset-my-password-for-the-help-center-